More than a digital marketing agency - we're community builders

Photo by  Anthony DELANOIX  on  Unsplash

The more I talk to people about what we do, the more I wonder what it is exactly that we do.

In the last couple of months, we've clearly evolved. We're not just a digital marketing agency in Hong Kong anymore, we're so much more than that.

A digital marketing agency is typically one that does content creation, social media marketing, marketing strategy. The bigger ones will also touch on PR/outreach, influencer marketing, SEO/SEM and PPC, maybe even some design work. But we've moved in a different direction - we're starting to help companies find and place talent because that's what they're actually looking for (and we don't want to be the same as everyone else).

However, lately, we've realised that we're more than that. We're not really a digital marketing agency because of the way we approach things. Our job isn't about marketing companies and building an audience (sure we do that as well) - our CORE JOB is to build communities. We build communities and engage them for brands, we just happen to do it through the use of digital marketing (social media marketing, content creation, paid placements, etc.).

We exist to help connect brands with their desired audience. That's what we do, and that's what we do well. While other similar agencies in Hong Kong are trying to sell a service (and trying to grab every available dollar), we're trying to engage an audience in a way that creates true fans - fans that will stick with the brand over time (and continue to buy their products as they come out).

We're not just a digital marketing agency. We're community builders.

Hire full-time or hire an agency?

Photo by  Brooke Lark  on  Unsplash

Photo by Brooke Lark on Unsplash

This question doesn't get asked as much as I would like. It seem people automatically assume that hiring a marketing agency is expensive and hiring full-time marketing support is better. But is that really so? *HINT* NO.

Hiring full-time support makes sense when you know specifically what you want, and you need someone to take on only that specific role. For example, if you're an e-commerce platform and you need someone to manage SEO/SEM. However, what tends to happen is that companies hire a digital marketer and expects them to do EVERYTHING under the digital marketing umbrella - this includes social media, content creation, SEO/SEM/PPC, influencer outreach among many other things. Sure these people exist, but they're few and far between (and expensive!). In reality, most digital marketers are specialists in only one (if you're lucky two) of the categories.

On the other hand, with agencies you can tap into their resources. For the same price as hiring one digital marketer (we'll assume they're a social media manager), you can hire an agency that has resources across content creation, data analytics, etc. Most companies are small and don't need full-time help across all the different areas, so hiring an agency makes more sense.

In many cases hiring a full-time digital marketer means that this person is just there to manage all the different agencies that the company is using.

Deciding to hire between a digital marketing agency and a full-time digital marketer really depends on what stage your company is currently in. In most cases you can't go wrong with going with an agency (obviously biased), but like everything there are many different factors affecting the decision.

I spent a bit more time analysing the different situations, and you can read them on MEDIUM.